Change Agents help an organization transform itself through organizational effectiveness, improvement, and development.
Focus:
*The people, and the effect of changing technology, structures; as well as, the task of interpersonal & group relations in the organization.
Role and competencies:
Change agent consultant serve as researchers, trainers, counselors, and teachers; shifting roles depending on the needs of the organization.
Four competencies:
1. Broad : Multidisciplinary industry knowledge including; conceptual, diagnostic, evaluative knowledge, understanding the methodology of change, and ethical knowledge.
2. Operational and Rational: listen, trust, form relationships, observe, identified, and report. Be flexible with dealing with relationships and behavior.
3. Sensitivity and Maturity: demonstrated, and be aware of your own motivations.
